Acceptance of conditions by the customer

These conditions can be read directly on presta.aprileleven.fr.

The fact that the customer validates their order and proceeds with the secure payment constitutes an irrevocable acceptance that can only be challenged in the cases specifically provided for in these general terms and conditions of sale under the "right of withdrawal" paragraph. The Customer acknowledges having read, understood, and accepted these terms and conditions through this act.

APRIL ELEVEN:

These general conditions constitute all the obligations of the parties involved. Consequently, the Customer unconditionally accepts all the provisions contained in these general terms and conditions of sale. APRIL ELEVEN, for its part, undertakes to respect its role as a reseller in accordance with the terms set out in these conditions.

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by APRIL ELEVEN to the Customer. This encompasses the entire process, from order to delivery, including payment and the use of services offered on the site: presta.aprileleven.fr.

These general conditions govern the sale of products at the time the customer places their order. They apply to all order placement methods offered by APRIL ELEVEN.

It is the customer's responsibility to review the general terms and conditions of sale before placing any order, as these are accessible on the website. APRIL ELEVEN reserves the right to adjust or modify these General Terms and Conditions (GTC) at any time. Consequently, placing an order implies a complete, prior, and unreserved adherence to the GTC on the part of the customer.

Article 1 – Purpose

The general terms and conditions of sale described hereafter define the conditions applicable to all purchases made on the "april eleven" online store (hereinafter referred to as the "seller") and by its customer (hereinafter referred to as the "buyer").
Any order placed on the "april eleven" online store therefore implies the buyer's unreserved acceptance of these general terms and conditions of sale.
The seller reserves the right to modify its terms of sale at any time. In such a case, the applicable conditions will be those in effect on the date of the buyer's order.

Article 2 – Prices

The prices of the products sold are those in effect on the day the order is placed. They are denominated in euros and calculated inclusive of all taxes.
They do not include shipping costs, which are billed in addition to the price of the purchased items. Shipping costs will be indicated before the buyer registers the order.
The seller reserves the right to modify its prices at any time. However, it undertakes to bill for ordered goods at the prices indicated when the order was registered.

Article 3 - Order Placement

Capacity to contract

Any APRIL ELEVEN customer declares that they have the capacity to contract under the conditions described below, meaning they are an emancipated minor or have reached legal age and are not under protection as defined in Article 488 of the Civil Code.

APRIL ELEVEN reserves the right to refuse any order from a customer with whom there is or appears to be a dispute during order processing, particularly a payment dispute.

Acceptance of conditions by the customer

The fact that the customer validates their order and proceeds with the secure payment constitutes an irrevocable acceptance that can only be challenged in the cases specifically provided for in these general terms and conditions of sale under the "right of withdrawal" paragraph. The Customer acknowledges having read, understood, and accepted these terms and conditions through this act.

Order validation

The individual Customer can place their order with APRIL ELEVEN online 24 hours a day, 7 days a week.

Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will be handled within the framework of a possible exchange and the guarantees mentioned below.

In all cases, the online provision of the credit card number and the final validation of the order by the Customer will constitute proof of the order and the enforceability of the sums for the products selected in the order.

This validation constitutes a signature and acceptance of all operations carried out on the presta.aprileleven.fr website.

Order confirmation

An email is automatically sent to the customer to confirm the order, provided that the email address provided in the form does not contain any errors.

The Customer must verify the completeness and accuracy of the information they provide to APRIL ELEVEN. The latter cannot be held responsible for any input errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for re-shipment will be borne by the Customer.

Order tracking

Unless the order was validated without prior registration on the site, the Customer can check the status of their order by consulting the "My Account" section on the presta.aprileleven.fr website.

An email will be sent to the customer to inform them of the shipment of the order, and a second email will be sent to provide the tracking number, allowing the customer to follow the progress of their order.

This last delivery tracking is carried out in interface with the Internet tracking tools of the carriers.

Article 4 – Payment methods

Any APRIL ELEVEN customer declares that they have the capacity to contract under the conditions described below, meaning they are an emancipated minor or have reached legal age and are not under protection as defined in Article 488 of the Civil Code.

Acceptance of conditions by the customer

The fact that the customer validates their order and proceeds with the secure payment constitutes an irrevocable acceptance that can only be challenged in the cases specifically provided for in these general terms and conditions of sale under the "right of withdrawal" paragraph. The Customer acknowledges having read, understood, and accepted these terms and conditions through this act.

Order validation

The individual Customer can place their order with APRIL ELEVEN online 24 hours a day, 7 days a week.

Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will be handled within the framework of a possible exchange and the guarantees mentioned below.

In all cases, the online provision of the credit card number and the final validation of the order by the Customer will constitute proof of the order and the enforceability of the sums for the products selected in the order.

This validation constitutes a signature and acceptance of all operations carried out on the presta.aprileleven.fr website.

Order confirmation

An email is automatically sent to the customer to confirm the order, provided that the email address provided in the form does not contain any errors.

The Customer must verify the completeness and accuracy of the information they provide to APRIL ELEVEN. The latter cannot be held responsible for any input errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for re-shipment will be borne by the Customer.

Order tracking

Unless the order was validated without prior registration on the site, the Customer can check the status of their order by consulting the "My Account" section on the presta.aprileleven.fr website.

An email will be sent to the customer to inform them of the shipment of the order, and a second email will be sent to provide the tracking number, allowing the customer to follow the progress of their order.

This last delivery tracking is carried out in interface with the Internet tracking tools of the carriers.

Article 5 – Late payment

The seller reserves the right to cancel any order from a buyer with whom there is a previous payment dispute.

Article 6 – Delivery

APRIL ELEVEN delivers its products worldwide.

The Customer can contact APRIL ELEVEN customer service for more information on delivery conditions in a specific country worldwide.

Delivery services

Products are delivered to the address indicated by the customer when placing their order. The customer must verify the completeness and accuracy of the information they provide to APRIL ELEVEN.

The latter cannot be held responsible for any input errors. In this context, all costs incurred for re-shipment or loss of the order will be entirely borne by the customer.

Order preparation times

Orders are processed within a maximum of 3 to 5 working days (excluding any workshop closures announced on the website).

APRIL ELEVEN informs its customers that these shipping times do not include Saturdays, Sundays, and public holidays.

​An email is automatically sent to the Customer upon shipment of the products, provided that the email address indicated in the registration form does not contain any errors, along with the tracking number.

Transit times

Delivery times depend on the delivery method selected by the Customer and the delivery location.

Shipping costs are calculated based on the delivery country at the time of placing the order and are definitively confirmed based on the chosen transport method and delivery destination, before the final validation of the order.

However, APRIL ELEVEN informs its Customers that the announced deadlines do not include Saturdays, Sundays, and public holidays.

Delivery Problems

April Eleven shall in no case be held responsible, nor shall the carrier, for any impossibility of delivery due to imprecise information in the delivery address.

In the event of an unclaimed parcel by its recipient, the parcel will be returned to the workshop. The re-shipment of the items will then be at the buyer's expense.

April Eleven cannot be held responsible for any loss or theft of parcels in letterboxes if your parcel is indicated as delivered on your shipment tracking.

Indeed, parcels sent by tracked letter without insurance cannot be subject to a claim in case of loss, theft or late delivery. April Eleven will, however, help you provide as many documents as possible in case of a claim with the carrier. April Eleven informs its customers that a parcel for which La Poste indicates a "delivered" tracking status is considered as such from a legal point of view.

No refund can be accepted once the order is indicated as delivered.

Delivery methods in mainland France

- Tracked letter (without insurance)

- Colissimo (with insurance) delivered without signature

Delivery methods in Europe and Worldwide

- International tracked letter (without insurance)

- Colissimo (with insurance) delivered without signature

- UPS (with insurance) delivered with signature

Packaging

Products are packaged to meet current transport standards and to ensure optimal protection of products during delivery. Please maintain this packaging quality for returns. If April Eleven observes a weakness in packaging and the item is damaged upon its return to our workshops, we will apply a refund reduction.

Delivery delays related to the carrier

In case of delivery delay compared to the times announced by the carriers, it is recommended that the customer first contact the carrier or the distribution office, especially in the case of La Poste, to check if the package is being held. Otherwise, the customer can send an email to the April Eleven team via the address contact@aprileleven.fr.

It can happen that packages are lost during transport. The time constraints imposed by carriers require the customer to report the loss within 10 days of receiving April Eleven's shipping notification.

In these circumstances, April Eleven takes charge of initiating the necessary claim procedures with the concerned carrier. Once the claim is filed and the investigation opened, a period of 3 to 4 weeks may be necessary to receive feedback from the carrier.

If the package is found, it will be immediately rerouted to the customer's home. If the package is not found, the customer has the option to request either a reshipment of the same product (subject to availability), at April Eleven's expense, or a refund of the amount paid.

If the ordered products are no longer available at that time, a refund of the amount corresponding to the products lost during transport will be made by April Eleven.

Article 6bis - Exchange and return

In case of delivery delay compared to the times announced by the carriers, the Customer is requested to first contact the carrier or its distribution office (in the case of La Poste) to check if the package is being held. If this is the case, the Customer can then contact the April Eleven team by email at the following address: contact@aprileleven.fr.

It can happen that packages are lost during transport. The time constraints imposed by carriers require the Customer to report the loss within 10 days of receiving April Eleven's shipping notification.

In these circumstances, April Eleven is responsible for initiating the necessary claims with the relevant carrier. Once the claim is filed and the investigation opened, a period of 3 to 4 weeks may be necessary to receive feedback from the carrier.

If the package is found, it will be immediately rerouted to the customer's home. If, unfortunately, the package is not found, the customer has the option to request either a reshipment of the same product (subject to availability), at April Eleven's expense, or a refund of the amount paid.

In the event that the ordered product(s) are no longer available at that time, a refund of the amount corresponding to the products lost during transport will be made.

Article 7 – Responsibilities

The seller's liability cannot be invoked if the non-execution or delay in the execution of one of its obligations described in these general terms and conditions of sale results from a case of force majeure.
In this respect, force majeure is understood as any external, unforeseeable, and irresistible event within the meaning of Article 1148 of the Civil Code.
The seller's liability cannot also be invoked in the event of disruption or total or partial strike of postal services.

Article 8 – Right of withdrawal

In accordance with Article L.121-16 of the Consumer Code, for all distance selling operations, the buyer has a period of seven days from the delivery of their order to return the product to the seller for exchange or refund, without penalty, with the exception of return shipping costs.

Article 9 - Personal Data (GDPR)

Visitors or Customers of the presta.aprileleven.fr website have at all times a right to access, modify, rectify, and delete data concerning them, in application of Article 34 of the "Informatique et Libertés" law of January 6, 1978.

During customer registration or an order, or in the context of other specific operations, APRIL ELEVEN offers visitors or customers to receive its newsletters and promotional offers. The visitor or customer can at any time modify their subscription through their personal account, or through the hypertext link at the bottom of the newsletters received by email.

April Eleven undertakes to effectively take into account subscription and unsubscription modifications to commercial emails distributed by it as soon as possible, depending on the necessary processing.

All information in your account is used only within the framework of your commercial relationship with April Eleven. This information is never shared with third parties or resold.

Finally, your bank information is never in our possession. Transactions are entirely processed by PAYPAL or by the secure payment module of our partner PAYLIB.

April Eleven uses data collection systems such as cookies. A cookie is a computer file stored on the user's hard drive. Cookies allow for signaling a previous visit by the user to the site and linking the user to their personal data left on the site, particularly in the context of identifying the shopping cart. These cookies are only installed after acceptance by the user, with continued browsing on the website implying acceptance.

The user can object to the use of these cookies by configuring their browser, knowing that access to certain services may require prior acceptance of cookies by the user.

Intellectual Property

The entirety of the content (texts, comments, works, illustrations, images, videos, graphics, sounds... including the underlying technologies used) displayed on this site is reserved under copyright as well as intellectual property rights and for the entire world. As such, and in accordance with the provisions of the Intellectual Property Code, only private use is authorized, subject to different or more restrictive provisions of the intellectual property code. Any other use constitutes infringement and is punishable under Intellectual Property law unless prior authorization is granted by April Eleven. Any total or partial reproduction of the April Eleven company catalog is strictly prohibited.

Any person owning a website wishing to place a simple link directly to the presta.aprileleven.fr website must request authorization from APRIL ELEVEN.

Article 11 - Legal Notice

APRIL ELEVEN represented by Ms. Charline
Siret Number: 800 712 663 00023
Contact: contact@aprileleven.fr