Contact

To contact the team, modify an order, or ask for advice on decorating a baby or child's room, you can write to us at contact@aprileleven.fr

Any other questions? Send a request

How do I make a return?

Returns are absolutely possible. If you change your mind, return shipping costs will be at your expense.

Can I return a personalized product?

Our personalized items are engraved in our workshop as truly unique pieces. They are neither exchangeable nor refundable, as they are made exclusively for you.

What if my product arrives damaged?

We pack and protect all products as best we can, but nothing is foolproof during transit. In this case, contact us at contact@aprileleven.fr

How can I contact your customer service?

You can directly write your question/message in the chat at the bottom right of our sign (black window) or by email at contact@aprileleven.fr

What are the refund or exchange periods?

Refunds are made upon receipt of the product in its original condition. Return shipping costs remain your responsibility.

Products and Customization

Our personalized products

Our personalized items are engraved in our workshop as truly unique pieces. They cannot be exchanged or refunded, as they are made exclusively for you.

Our wooden products

As wood is a natural material, each piece is unique. Some wood grains will be more pronounced,
but this does not constitute a defect.

Safety and installation tips

Safety of our swings?

Suitable for children from 6 months to 3 years old.⚠️ Install 40 cm from the ground, under parental supervision.

CE standard for our baby night lights

All our lamps comply with CE standards, with marking on the cable, plug and switch.

Fixing the music box or wall lights

This question comes up often! ? Find our guide here: "How to fix an April Eleven music box?"

Payment & Security

What payment methods do you accept?

We accept payments via Apple Pay, credit card, Visa, Mastercard, and PayPal.

Is payment secure?

Yes, all payments on our site are 100% secure. We use SSL encryption (Secure Socket Layer) to protect your banking information and ensure a completely secure transaction. So you can order with confidence! ✨

Can I pay in installments?

Payment in installments is not available on our site.

Can I get an invoice?

Of course, invoices are available in your customer area. You can also ask us directly at contact@aprileleven.fr and we will send it to you by email within 24 hours.