FAQs

FAQ / A question, write to us ;)
ORDERS
Order confirmation:
Once your order has been validated, you will receive a confirmation by email with a summary of your order.
Check your spam folder if you have not received a confirmation email.
If you have any doubts, send us an email: contact@aprileleven.fr

Cancel or modify an order:
You can cancel your order up to 15 minutes after placing it (except for
personalized items).
Please contact us as soon as possible at contact@aprileleven.fr, if we are able to modify your order we will do so with pleasure.

Unfortunately, if this has already been processed we will not be able to do anything.
The refund will be made by our team within 48 hours.

Incomplete, incorrect, defective order:
Your orders are prepared by me directly and I sometimes make mistakes, I apologize for that.
If this is your case, send us a message as soon as possible to contact@aprileleven.fr accompanied by the reference of your order and a photo of the product received in error, missing or damaged so that we can find a solution.

Choose a shipping address different from the billing address
If you are giving a gift to loved ones and would like the package to be sent directly to them, this is possible.
You can choose a delivery address different from the billing address. In this case we advise you to leave a little note to your friends so that they know that the gift is from you.

Bill :
For ecological reasons, we will never send your paper invoice with the order. But you will
have access from your account. You can always download it in your customer area.

DELIVERY
Delivery times and methods:
Good news, we ship internationally!
All orders placed before 1pm are dispatched the same day (excluding weekends) Delivery
Standard via Colissimo (at home or at a relay point): 2 to 4 working days.
For deliveries abroad, allow between 5 and 12 days for delivery.
During busy periods (Christmas, Valentine's Day, Sales, etc.), our delivery times may be longer than usual.
be slightly extended. We thank you in advance for your patience!
Delivery tracking
If you have chosen the tracked letter option, we will send you an email with the tracking number. You
You can then connect to the post office website to see the delivery stages.
If you have chosen the Colissimo option, you will receive an email from Colissimo to inform you of the imminent arrival of your package.
To track the progress of your delivery, log in to your customer area under "My orders". Don't be offended if you place an order on a Friday at 11:54 p.m. and your order is not
processed only Monday morning. I am the only one who manages the manufacturing and shipping of each product.

Change the delivery address of an order
If you wish to change the delivery address of an order, do so as soon as possible via our
contact address contact@aprileleven.fr
We will do our best to make this change.

PRODUCTS & CUSTOMIZATION

Our personalized products by April Eleven
Our personalized items are engraved in our workshop directly as truly unique pieces.
Personalized items are made and engraved exclusively for you, which is why they are neither exchangeable nor refundable.
Delivery times are not impacted because, like other products, it is us who
we make everything.
Our wooden products
The majority of our products are made of wood. Wood is a natural material whose use we do not control.
grain. Each product is unique. Some wood grain will be more pronounced, this does not
will never constitute a manufacturing defect.
Swing safety:
Our indoor swings should be used by children between 6 months and 3 years old. They should
be installed 40cm from the ground. Parents must remain close to the child throughout the
duration of use.
CE standard on our baby night lights:
All our lamps have the CE marking on their electric cable, plug and switch.
There is a missing spike in the children's brush:
If you receive the children's brush with the wooden pins and one is missing, the item is not
defective. This small hole in the rubber sole of the brush allows air to circulate. It
is necessary for it to return to its original shape.
Unable to attach the music box or a wall light to the wall
This question comes up very often and we have dedicated an article to it that you can find here
“How to fix an April Eleven music box?”