Your questions about our baby music boxes and indoor swings.

Order Confirmation

Once your order is confirmed, you will receive a confirmation email
with a summary. ? Please check your spam folder if you can't find it.
If in doubt, contact us at contact@aprileleven.fr.

Order Cancellation or Modification

You can cancel your order up to 15 minutes after purchase (excluding personalized items). ✉️ Contact us quickly at contact@aprileleven.fr. If your
order has not yet been processed, we will gladly modify it!

Incomplete, Incorrect, or Defective Order

Our orders are prepared with care, but errors can happen! ?
Send us a message with a photo of the product received, your order reference, and we will find a solution together.

Shipping Address Different from Billing Address

Are you sending a gift? You can enter a different shipping address when placing the order.

Invoice

To reduce waste, we do not send paper invoices with your order. ? You can download it from your customer account.

Delivery Times and Methods

Good news, we deliver worldwide!

Colissimo Delivery (home or pick-up point) 2 to 4 working days.

Delivery in 5 to 12 working days depending on the destination.

Busy periods: During peak times (Christmas, sales, etc.), delivery times may be slightly extended. Thank you for your patience!

Delivery Tracking

As soon as the order is processed, we will send you a tracking number by email. This is also available in your customer area, under "My orders."

Change Shipping Address

If your order has not yet been shipped, contact us as soon as
possible at contact@aprileleven.fr.

Our personalized products

Our personalized items are engraved in our workshop as truly unique pieces. They cannot be exchanged or refunded, as they are made exclusively for you.

Our wooden products

As wood is a natural material, each piece is unique. Some wood grains will be more pronounced,
but this does not constitute a defect.

Safety of our swings?

Suitable for children from 6 months to 3 years old. ⚠️ To be installed 40 cm from the ground, under parental supervision.

CE standard for our baby nightlights

All our lamps comply with CE standards, with markings on the cable, plug, and switch.

Why is there a missing bristle on the children's brush?

This small hole in the rubber sole allows air to circulate and the brush to regain its shape. This is not a defect.

Attaching the music box or wall lights

This question comes up often! ? Find our guide here: "How to attach an April Eleven music box?"

Can I return a personalized product?

Our personalized items are engraved in our workshop as unique pieces. They are neither exchangeable nor refundable, as they are made exclusively for you.

What if my product arrives damaged?

We pack and protect all products as best as possible, but we are not immune to anything during shipping. In this case, contact us at contact@aprileleven.fr

How can I contact your customer service?

You can directly write your question/message in the chat at the bottom right of our sign (black window) or by email contact@aprileleven.fr

What are the refund or exchange periods?

Refunds are made upon receipt of the product in its original condition. Return shipping costs are your responsibility.

What payment methods do you accept?

We accept payments via Apple Pay, credit card, Visa, Mastercard, and PayPal.

Is payment secure?

Yes, all payments on our site are 100% secure. We use SSL encryption (Secure Socket Layer) to protect your banking information and ensure a secure transaction. You can therefore order with complete confidence! ✨

Can I pay in installments?

Payment in installments is not available on our site.

Can I get an invoice?

Of course, invoices are available in your customer area. You can also ask us directly at contact@aprileleven.fr and we will send it to you by email within 24 hours.